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URBAN BUREAU 

TERMS OF SALE

 

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TERMS & CONDITIONS

Urban Bureau Pty Ltd, ABN 73 619 497 031 (hereinafter referred to as "Urban Bureau"), applies these Terms of Sale to all orders, prevailing over any conflicting terms from a buyer unless varied in an express written agreement. These terms are subject to periodic changes without notice.

1. Orders
1.1 Once Urban Bureau accepts an order, a written confirmation will be issued. Changes or cancellations can only be accepted within 2 business days of order confirmation, after which a final sale agreement is deemed in effect.
1.2 Orders are accepted subject to product availability.
1.3 Cancellation of confirmed orders requires prior written consent from Urban Bureau.
1.4 Unless otherwise agreed, a minimum order value of $1,500 + GST applies.

2. Terms of Delivery
2.1 Goods are delivered ex works from Urban Bureau's Sydney warehouse unless stated otherwise in the order confirmation.
2.2 Urban Bureau can arrange dispatch at the buyer's expense. We strive for cost-effective delivery; however, additional charges incurred beyond our control may be passed on.
2.3 Drop shipping is at Urban Bureau's discretion and generally applies to larger furniture items unless agreed otherwise in writing. A handling charge of $40 + GST per sales order applies, and items from separate orders cannot be consolidated.
2.4 Goods are dispatched and invoiced promptly upon availability. Urban Bureau does not store products unless by prior written agreement.
2.5 Unless agreed otherwise, Tax Invoices or Proforma Invoices are due for payment within 4 business days. Urban Bureau reserves the right to reallocate goods to other orders if payment is delayed, though the sales agreement remains binding.
2.6 Written notice is required 48 hours in advance for buyer-arranged collection. A bank remittance to accounts@urbanbureau.com.au is required 24 hours before dispatch.

3. Delivery Time and Delays
3.1 Urban Bureau aims to deliver promptly. Expected delivery dates are indicated on order confirmations, subject to supplier changes and shipping delays.
3.2 Urban Bureau is not liable for business losses or associated costs due to order delays. Estimated delivery times are approximate and subject to change.

4. Prices
4.1 Prices in Urban Bureau's lists are guidelines; final prices appear on order confirmations. Urban Bureau reserves the right to correct misprints.
4.2. Urban Bureau provides a price list with recommended retail prices. While resale prices are at the buyer's discretion, downward variations are discouraged.
4.3 While promotions and discounts can be effective tools when used strategically, relying on them too frequently can undermine a brand's positioning, profitability, and long-term success. Discounting consistently is discouraged.

5. Payment
5.1 Unless otherwise agreed upon in writing, all goods are to be paid for prior to dispatch.
5.2 The buyer may not withhold payment (wholly or partly) as security for other claims. Setoff against unpaid invoices is not permitted and constitutes a breach of the purchase agreement.
5.3 Made to Order (MTO) items will require a 50% deposit on order placement. Urban Bureau also reserve the right to request a deposit on other items at their discretion.

6. Retention of Title
6.1 Urban Bureau retains ownership of goods until full payment is received. Urban Bureau reserves the right to reclaim unpaid goods.

7. Warranties
7.1 Urban Bureau offers manufacturers' warranties for goods. Claims are subject to manufacturer acceptance.
7.2 Defects due to production or material errors are covered under warranty if products are proven to have been used with due care.
7.3 Warranty claims must be submitted in writing using the Urban Bureau Claim Form.

8. Claims for damages
8.1 Claims must be submitted in writing using the Urban Bureau Claim Form within seven (7) days of delivery. Packaging damage must be noted on delivery proof.
8.2 Returns require prior written approval from Urban Bureau.
8.3 Defects caused by incorrect handling/use, ordinary wear, inadequate maintenance, accident or other circumstances for which the buyer is responsible or bear the risk, do not constitute a defect.

9. Exemptions from Liability (Including force majeure)
9.1 Urban Bureau shall not be liable if the following non-exhaustive circumstances of force majeure occur at Urban Bureau or its suppliers: scarcity of goods, defects or delay in delivery from suppliers, lack of means of transportation, exchange control regulations, import and export restrictions, computer viruses or any other circumstances that are beyond the parties direct control. In such case, the Party shall be entitled to postpone fulfilment of the obligation until the obstacle has ceased or, alternatively, to cancel the agreement, fully or partly without incurring any liability for this, if the obstacle causes fulfilment to be postponed for more than six (6) months.

10. Limitation of Liability
10.1 Urban Bureau shall, to the extent permitted by applicable laws, and in respect of any legal basis for the claim, including product liability, not be responsible for any product liability or for any direct or indirect business interruption loss, consequential loss, loss of profit, or any other loss whatsoever.

11. Confidentiality
11.1 Urban Bureau’s wholesale price list is confidential and may under no circumstances be displayed to third parties.

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